5．
| What else because of live answer so that |
A：What should we do if we need to call the emergency services？
B：Well，you need to know the number of the emergency services in the place where you（46）（58）live．
A：Ok．What happens when we call the emergency number？
B：When you do so，an operator will（59）answeryour call．The operator asks you which service you need-the police，the fire department，or an ambulance service．You should tell the operator clearly what the situation is and which service you need．It is important to speak calmly and clearly（60）so thatthe operator can understand you．
A：Does the operator ask for any other information？
B：Yes．The operator asks the caller where he or she is calling from and also asks for the caller's name．
A：I see．（61）What elseshould we remember when making an emergency call？
B：It is very important to keep calm．Many people forget to give very important information to the operator．For example，they tell the operator about a fire on Mason Street but they do not mention which part of the city the fire is happening in．，
A：And there may be more than one Mason Street in the same city．
B：Exactly．Sometimes，（62）because ofreceiving wrong or incomplete information，the emergency services waste time by going to the wrong place．
A：Thank you for telling me how to use the emergency services．
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